General Questions

Q: What kind of products do you offer? 

 We offer a curated selection of unique and stylish home decor products, including vases, ornaments, sculptures, photo frames, and decorative sets. Our collection is designed to help you add a personal touch to your living space.

Q: Are your products handmade? 

While some of our products may be handcrafted, not all are. The product description will specify if an item is handmade.

Q: How do I know what size the product is?

 Detailed dimensions for each product, including height, width, and depth, are listed on the individual product page. We recommend measuring your space before making a purchase.

Q: Do you offer gift wrapping or special packaging?

 Currently, we do not offer gift wrapping services. However, all our products are carefully and securely packaged to ensure they arrive in perfect condition.

Q: How can I stay updated on new product releases and promotions? 

 You can sign up for our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive promotions, and home decor tips.

Product-Specific Questions

Q: What is the Short Glass Mushroom Vase best used for?

This vase is perfect for a single stem or a small bouquet of flowers. Its unique shape also makes it a striking decorative piece on its own.

Q: Is the Brown Soft Man Ornament fragile? 

 The ornament is made of a durable material, but like any decorative item, it should be handled with care to prevent damage.

Q: What kind of material is the White Resin Decorative Vase made from? 

 As the name suggests, this vase is crafted from high-quality resin, which is a durable and lightweight material that allows for intricate design details.

Q: Can I put a photo in the Black Spotted Photo Frame that is not a standard size?  The frame is designed to fit a standard photo size, which will be specified in the product description. We recommend using a photo that matches the specified dimensions for the best fit.

Q: What is the Transparent Coral Ball made of? 

The Transparent Coral Ball is crafted from acrylic or a similar transparent resin, giving it a crystal-clear appearance and a lightweight feel.

Q: Is the Black Push Man Sculpture suitable for outdoor use? 

 Our sculptures are intended for indoor use only. Exposing them to outdoor elements may cause damage or fading over time.

Q: How do I clean the Golden Arched Paper Holder and Golden Pear & Golden Apple Decorative Set? 

 To clean these items, simply wipe them down with a soft, dry cloth. Avoid using harsh chemicals or abrasive cleaners, as they may damage the finish.

Ordering and Shipping

Q: What are your shipping options and costs? 

 We offer various shipping options. Shipping costs are calculated at checkout based on the weight of your order and your location.

Q: How long will it take for my order to arrive? 

 Standard shipping typically takes 5-7 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.

Q: What is your return policy? 

 We accept returns on unused and undamaged products within [Number] days of delivery. Please refer to our full Return Policy page for detailed instructions and eligibility requirements.

Q: What if my product arrives damaged? 

 We take great care in packaging our products, but if an item arrives damaged, please contact our customer service team immediately with a photo of the damaged item and its packaging. We will be happy to assist you with a replacement or a refund.

Returns & Refund

Q: What is your return policy? 

 We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns of unused and undamaged products within 7days of delivery. The item must be in its original packaging. Please note that the customer is responsible for return shipping costs.

Q: How do I initiate a return? 

 To start a return, please contact our customer service team at [email address or link to contact form]. Please include your order number, the name of the product you wish to return, and the reason for the return. We will then provide you with instructions on how to send the item back.

Q: How long does it take to process a refund? 

 Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the credit to appear on your bank statement.

Q: What if my product arrives damaged or defective? 

 We take great care in packaging our products to ensure they arrive in perfect condition. However, if your item is damaged or defective upon arrival, please contact at this email address immediately  [shridhhiimpex@gmail.com]. Please include your order number and a clear photo of the damaged item and its packaging. We will gladly arrange for a replacement or a full refund, including shipping costs.

Q: Can I exchange a product? 

 Currently, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired item. This ensures you get the product you want as quickly as possible.

Q: Are there any items that are non-refundable? 

 Yes, for hygiene and safety reasons, we do not accept returns on any item that has been used or is not in its original packaging. Additionally, gift cards are non-refundable.

Q: Do you offer free returns?

 We do not offer free returns at this time. The customer is responsible for all return shipping costs unless the return is due to a damaged or defective item. We recommend using a trackable shipping service when returning your item, as we are not responsible for lost or undelivered returns.

Q: What materials are your products made from? 

Our home decor items are crafted from a variety of quality materials, including glass, resin, metal, and ceramics. The specific materials for each product are listed in the detailed description on its individual product page.

Q: How do I care for my new home decor item? 

 General care instructions are provided in the product descriptions. For most of our items, a gentle wipe with a soft, dry cloth is sufficient. To preserve their finish, avoid using harsh chemical cleaners or abrasive materials.

Q: Are your products suitable for outdoor use? 

 Unless specifically stated in the product description, our products are intended for indoor use only. Exposing them to outdoor elements like rain, sun, or extreme temperatures may cause damage, fading, or rust over time.

Q: Are the colors and sizes accurate to what's shown on the website? 

 We make every effort to display the colors and dimensions of our products as accurately as possible. However, due to variations in monitor settings and lighting, the color you see may vary slightly. Detailed dimensions are provided on each product page, and we recommend measuring your space to ensure the perfect fit.

Q: Do you offer customization or different color options for your products? 

 At this time, we do not offer product customization. Our items are sold as-is with the colors and designs shown on the website.

Product Customization FAQs

Q: Do you offer any product customization? 

 At this time, we do not offer product customization. All of our home decor items are sold as-is and are designed to be unique, ready-to-display pieces.

Q: Can I request a different color for an item? 

 No, we do not currently have the option to change the color of our products. Each item is manufactured in the color or finish shown on the website.

Q: Can I get a different size of a product, like a larger or smaller vase? 

We offer a variety of sizes and styles within our collections. While we cannot custom-make a specific size for you, we encourage you to browse our full product catalog to find an item that fits your needs. All dimensions are listed on each product page to help you make the right choice.

Q: Can you add a personalization, such as engraving or a name, to an item? 

We do not offer personalization services like engraving or adding names. Our focus is on providing high-quality, pre-designed decor pieces.

Q: Will you be offering customization in the future? 

 We are always looking for ways to expand our offerings and improve the customer experience. While we don't have immediate plans for customization, we may consider it in the future based on customer feedback and demand.